The Business Office Clerk supports the daily operations of the Business Office by performing a variety of administrative, clerical, and customer service duties. This role is responsible for processing mail, assisting patients and staff, and completing tasks within the Meditech system to ensure accurate and efficient workflow.
Status: Part-time, 20 hours/week, 10a-2p M-F
Essential Responsibilities
• Process all daily incoming and outgoing mail.
• Assist at-home billers as needed to support billing operations.
• Answer incoming phone calls, route calls appropriately, and provide excellent customer service.
• Accept and process patient payments in accordance with office procedures.
• Assist patients at the service window with billing inquiries and general support.
• Perform clerical duties including filing, faxing, and scanning documents.
• Complete daily worklists and assigned tasks accurately within the Meditech system.
• Maintain confidentiality of patient and financial information in compliance with organizational policies and HIPAA regulations.
• Support other business office functions as assigned by leadership.
Qualifications
• High school diploma or equivalent required.
• Previous experience in a medical office, business office, or customer service role preferred.
• Familiarity with other medical billing systems is a plus.
• Basic understanding of general office procedures and equipment.
Required Skills
• Strong communication and customer service skills.
• Ability to multitask and prioritize duties in a fast-paced environment.
• High level of accuracy and attention to detail.
• Proficiency with computers, office software, and document handling (scanning, faxing, filing).
• Ability to work effectively both independently and as part of a team.
• Professional demeanor when interacting with patients, staff, and external contacts.